General


Do you have a price sheet?
No, we do not have a standard price sheet. Each job is dependent on so many variables — print locations, thread count, number of colors, order size, type of garment — that it's near impossible for us to have a standard price sheet. Let us know what you're looking for and we'll be happy to put together a quote for you.

What are your payment terms?
After your order is submitted and the official quote is approved, we'll send a mockup via email for your approval. After the mockup is approved, payment is due in full before beginning to production.

How can I pay for my order?
We accept all major forms of payment.

I don't want my order to be shared on social media. Is that okay?
Yes, of course. Although we enjoy showing off your order and our craft to the world, we certainly understand if you'd prefer it kept between us. However, unless told otherwise, we assume we have your full permission to post on social media such as Facebook and Instagram, as well as list you as a featured client in marketing materials such as our website, email signatures, and brochures.

What's the difference between a retail order and a wholesale order?
We define retail orders as orders in which we’re supplying the blank garments. If you are a reseller and would like to provide us with the blank garments for embellishment, you may qualify for our Wholesale Program. Please refer to our Wholesale Program page for more information.
 


Ordering


What is your standard turnaround time?
Our standard turnaround time is two weeks from approval of mockup and payment of invoice. Turnaround time varies depending on the time of year and our production schedule. We'll confirm your delivery date with you when discussing your order.

Do you offer rush services?
Charging rush fees has never felt right to us, so we don't. The availability of rush services depends solely on our production calendar. If we have room to squeeze you in, we will; if not, we can't.

What is the under/over run allowance?
Garment decoration is as much art as it is science. We do our very best to deliver each order to spec, however, mistakes do happen. Screens, threads, and needles break, garments arrive from the manufacturer with holes or stains. And, after all, we're human. For those reasons, we have an under/over run allowance of 3%, which we consider an acceptable margin of error. All orders within the under/over run allowance are considered acceptable for delivery and for this reason we highly recommend ordering a few extra garments than what you think is needed. Of course, you are not expected to pay for damaged garments and will be credited for any shortages that do occur.

If I bring my own shirts, can you print/embroider them?
No, we do not embellish on customer-supplied garments unless you are a qualified reseller. Click here to learn more about our Wholesale Program.

Can I get a blank sample garment before placing a full production run?
We have a showroom with lots of samples. Please feel free to stop by and take a look. We highly recommend paying a visit to our showroom or having a sample shipped to you before placing your order if you are unsure about a particular garment. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.
 


Screen Printing


What is screen printing and how does it work?
Screen printing is the application of ink onto a garment, which is then sent through a dryer to cure. Screen printing looks best on items such as t-shirts, sweatshirts, sweatpants, and other casual wear.

What are your production capabilities?
We have two manual and two automatic screen print presses. When firing on all cylinders, we have no problem stamping out thousands of garments per day.

What is the minimum order?
The minimum order per logo is 24 pieces. The 24 pieces can be divided among different garments as long as the same logo, at the same size, with the same ink colors is being printed across all garments.

For example, you can order 8 hoodies, 8 t-shirts, and 8 long sleeve t-shirts as long as all items get printed with the exact same logo.

I just want 12 shirts. Why do I have to order 24?
The majority of time spent on a particular screen print job, whether it be five pieces or 50, is in the setup stage - printing film, burning, taping, and aligning screens, running test prints, etc. This means the cost and time involved to print five shirts is nearly the same as the cost to print 50. Over time, we've ultimately determined that a minimum order of 24 pieces is in the best interest of both you, our customer, and ourselves, a healthy company.

What can I do to lower the cost?
There are a few things you can do to lower the cost of your screen print job:

  • Use white shirts. White shirts are less expensive due to the lack of dye needed for production. Consider using white rather than colored shirts if you're looking to trim a buck or two off your order.
  • Use fewer ink colors. Every additional color in your design requires more ink and increases production time. You can save significant money if you reduce the amount of ink colors even by just one.
  • Print fewer locations. Every additional location requires more ink and increases production time. If you're looking to save money, consider printing fewer locations on your garment.
  • Order in bulk. A large chunk of the costs associated with screen printing are fixed costs resulting from the setup stage. The more garments you can divide this number over, the less expensive each garment will be.

What are your stock ink colors?
Click here to check out our stock ink colors.
 


Embroidery


What is embroidery and how does it work?
Embroidery is the stitching of thread through a garment and looks best on polo shirts, golf shirts, hats, jackets, and bags. It's the perfect solution for corporate apparel and a more professional look.

What are your production capabilities?
We have five single-head and three four-head embroidery machines, for a total of 17 heads. We are fully capable of producing smaller 6-piece jobs and larger 1,000-piece jobs.

What is the minimum order?
Unlike screen printing, there isn't much setup time involved in embroidery. Therefore, the minimum order for embroidery is just six pieces.

What can I do to lower the cost?
There are a few things you can do to lower the cost of your embroidery job:

  • Simplify your design. Embroidery pricing is heavily dependent on stitch count. Simplifying the design and lowering the stitch count will save you some money.
  • Embroider fewer locations. Every additional location means the garment must be removed from the machine, re-hooped, and embroidered again. If you're looking to save money, consider using fewer locations in your design.
  • Order in bulk. We have bulk price breaks at 6, 12, 36, 72, and 144 pieces. Each tier lowers the per-piece price significantly.

What are your stock thread colors?
Click here to check out our stock thread colors.
 


Logo Design


Can you create a logo for me?
Yes, we have two graphic designers on staff, both of which have years of experience and are very talented.

Upon receiving your initial mockup, you are entitled one additional set of revisions free-of-charge. Additional revisions past that point will incur additional fees to be billed at our current rate of $80 per hour.

We are not responsible for errors, misspellings, or otherwise, in artwork once it's approved.

I'm designing my own artwork. What file format should I submit my design in?
Artwork files need to be in vector form (with a file extension of .eps, .ai, .cdr, or .pdf). Please convert your artwork and text to curves or outlines before submitting.

Will you send me an artwork proof?
Yes, even if you created artwork yourself, we still send a final digital mockup for approval before beginning production. Additionally, please note that taking more than 24 hours to approve your artwork may add to your turnaround time.

Do I own the artwork if you create it for me?
Yes, our custom logo design rate includes full ownership rights of the final design.

Can you print a logo off a website?
No, web images are at too low of a resolution and do not print well when used for production.

Can you match a custom Pantone number?
Yes, but we also have an extensive inventory of stock inks to choose from and we're bound to have something close. If not, custom Pantone matching is available at $25 per color.

Why does my artwork need to be digitized for embroidery?
There is a one time digitizing fee of $45 for all new embroidery orders, regardless of who created the artwork. All new artwork needs to be converted into a format readable by our embroidery machines. This is a one time fee only and does not apply to subsequent reorders.
 


Shipping & Delivery


How will I receive my order?
Pickup from our shop is available 9am-5pm Monday-Friday. We also offer free delivery within a 40-mile radius or shipping via UPS. Please note that we are not responsible for transit complications once the order leaves our facility and shipping time is not included in our standard turnaround time.

How is my order packaged?
All orders will be bulk packaged, generally folded by the dozen unless requested otherwise. We do offering individual poly-bagging as an add-on service.
 


Returns


I changed my mind. Can I cancel my order?
Cancelled orders prior to production will be subject to charges for all work performed and a 20% restocking fee on all goods ordered. Decorated garments cannot be returned or exchanged.

I'm not happy with the shirt I chose, what do I do now?
We do our very best to make sure you select a garment that matches your needs and therefore are not responsible for you not liking the garments chosen for your order. We highly recommend paying a visit to our showroom or having a sample shipped to you before placing your order if you are unsure about a particular garment. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.

I don't like my order, can I return it?
If your order doesn't match the digital mockup you approved, you can absolutely return the order and ask for a re-do. We do not offer refunds. Obviously, that's something neither of us want and we work hard to ensure you get exactly what you're expecting. Please check your order and notify us of any problems within 72 hours of delivery. We are not responsible for any claims made more than 72 hours after receipt.